FAQ

What types of electric wheelchairs does Movilo offer?
Movilo offers a selection of lightweight, foldable and portable electric wheelchairs designed for everyday mobility. Features such as range, weight capacity, motor power and dimensions vary by model, so please review the specifications on each product page.

How do I choose the right electric wheelchair?
Consider factors such as user weight, wheelchair dimensions, battery range, portability, terrain and how frequently the wheelchair will be transported. Each product page includes specifications to help you compare your options.

Are Movilo electric wheelchairs foldable?
Our collection focuses primarily on foldable electric wheelchairs. Folding mechanisms and folded dimensions vary between models, so please check the individual product description before ordering.

Can I travel with my electric wheelchair?
Some models are designed with travel and portability in mind. Airline and battery requirements can vary by carrier and destination, so we recommend confirming the specific wheelchair and battery with your airline before traveling.

How long does the battery last?
Battery range varies by model and can also be affected by user weight, terrain, speed, temperature and other conditions. Please refer to the specifications listed on the individual product page for the estimated range.

Does my wheelchair arrive assembled?
Most models require little setup before use. Please follow the instructions supplied with your wheelchair before operating it for the first time.

How can I track my order?
Once your order has shipped, tracking information will be provided when available so you can follow the progress of your delivery.

Can I return my order?
Returns are subject to our Returns & Refunds Policy. Please review that policy before purchasing for information about eligibility, conditions and the return process.

What if my wheelchair arrives damaged?
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with your order details and photos of the item and packaging so we can review the issue.

How can I contact Movilo?
You can reach us through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Do you offer customer support after purchase?
Yes. If you have questions regarding your order or product, you can contact our customer support team and we'll do our best to assist you.