Terms of service
1. Overview
This website and online store are operated by MOBI & ANU LTD, trading as Movilo.
MOBI & ANU LTD is a company registered in England and Wales under company number 15637047.
Registered Office:
4 Pinwheel Close
Kingswinford, England
DY6 7NH
United Kingdom
Email: support@movilo.store
Throughout these Terms of Service, the terms “Movilo,” “we,” “us,” and “our” refer to MOBI & ANU LTD.
By visiting our website, using our services, and/or purchasing a product from us, you agree to these Terms of Service and the policies referenced on our website.
2. Online Store Terms
By using our website and placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You may not use our website, products, or services for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, operation, or functionality of our website.
3. Product Information
Movilo sells mobility products, including electric wheelchairs and related products where applicable.
We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other information displayed on our website are accurate.
Customers should carefully review the individual product page before completing a purchase.
Specifications such as product dimensions, weight, motor power, battery capacity, estimated range, maximum supported weight, folding dimensions, and included accessories may vary by model.
Battery range and similar performance figures are estimates where applicable. Actual performance may vary depending on user weight, terrain, speed, temperature, battery condition, operating conditions, and other factors.
Product colors and appearance may vary slightly from images displayed on the website due to screen settings, lighting, and manufacturing variations.
4. Prices
Product prices are displayed on our website and may be changed from time to time.
The price applicable to an order will be the price displayed during checkout when the order is submitted, subject to correction of genuine pricing or technical errors where permitted by applicable law.
Any applicable shipping charges and taxes will be displayed during checkout where applicable.
5. Orders
After placing an order, you may receive an order confirmation electronically.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, payment authorization problems, incorrect pricing, product availability, or inaccurate customer information.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
Customers are responsible for providing complete and accurate contact, billing, and shipping information.
6. Payment
Orders must be paid using one of the payment methods available during checkout.
Payment must be successfully authorized before an order can be processed.
Payment information may be processed by third-party payment providers. Their services may be subject to their own terms, conditions, and privacy policies.
7. Shipping and Delivery
Our shipping terms are described in our Shipping Policy.
Orders are typically delivered within 7 business days, depending on the customer's location.
Delivery estimates may vary because of destination, carrier operations, holidays, weather conditions, high-volume periods, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Tracking information will be provided when available after an order has been shipped.
8. Returns and Refunds
Our returns and refunds are governed by our Return & Refund Policy.
Eligible customers may request a return within 30 days of receiving their order, subject to the conditions stated in that policy.
For a change-of-mind return, the customer is responsible for applicable return shipping costs.
If an item arrives damaged, defective, or incorrect, customers should contact Movilo promptly so that we can review the issue and provide appropriate instructions.
Customers should contact us and receive return instructions before sending a product back.
Approved refunds will be issued to the original payment method in accordance with our Return & Refund Policy.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@movilo.store.
We cannot guarantee cancellation after an order has entered processing or has been shipped.
If an eligible cancellation is accepted after payment has been collected, the applicable refund will be processed to the original payment method.
10. Electric Wheelchair Use and Safety
Customers are responsible for reading and following the instructions, safety information, warnings, operating limitations, weight limits, charging instructions, and maintenance requirements supplied with their product.
Electric wheelchairs should be operated only for their intended purpose and according to the applicable manufacturer's instructions.
Customers should ensure that the selected product is appropriate for their individual requirements before use.
Nothing on our website is intended to constitute medical advice.
11. Battery Performance
Battery capacity and advertised travel range may vary according to operating conditions.
Factors including user weight, terrain, incline, speed, temperature, battery age and condition, tire condition, and frequency of stopping and starting may affect actual range.
Where a product page states an estimated range, it should therefore be understood as an estimate rather than a guarantee of identical performance in every situation.
12. Travel and Airline Information
Some Movilo products are designed to provide portable and travel-friendly mobility.
However, airline and transportation-provider requirements concerning electric wheelchairs, lithium batteries, battery capacities, dimensions, and transportation procedures may vary.
Customers are responsible for confirming current requirements directly with their airline or transportation provider before traveling.
Unless expressly stated and supported for a specific product, Movilo does not guarantee that a particular wheelchair or battery will be accepted by every airline.
13. Accuracy of Website Information
We make reasonable efforts to keep information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, delivery estimates, or availability.
Where permitted by applicable law, we may correct such errors and update information when necessary.
14. Third-Party Services
Certain functionality associated with our store may be provided by third parties, including payment processors, delivery carriers, ecommerce technology providers, and other service providers.
Use of these third-party services may also be governed by their respective terms and privacy policies.
15. Prohibited Uses
You may not use our website to engage in unlawful or fraudulent activity, distribute malicious software, attempt unauthorized access to systems or accounts, interfere with website security, collect information unlawfully, impersonate another person, or otherwise violate applicable laws or regulations.
16. Intellectual Property
Unless otherwise stated, the content presented on the Movilo website, including branding, text, graphics, website design, and original materials, is owned by or licensed to MOBI & ANU LTD and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.
17. Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, stored, and shared in connection with our online store.
18. Limitation of Liability
To the extent permitted by applicable law, MOBI & ANU LTD will not be liable for indirect, incidental, special, or consequential losses arising from use of our website, services, or products.
Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited.
19. Consumer Rights
Nothing in these Terms of Service affects any statutory rights you may have under applicable consumer protection law.
Where mandatory consumer protection laws provide rights that conflict with these Terms, those mandatory legal rights will apply.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, services, business practices, legal obligations, or website.
The current version will be published on our website with an updated revision date where appropriate.
21. Contact Information
Questions about these Terms of Service or an order can be sent to:
Movilo
Operated by MOBI & ANU LTD
Company Number: 15637047
4 Pinwheel Close
Kingswinford, England
DY6 7NH
United Kingdom
Email: support@movilo.store