Privacy policy

1. Who We Are

This Privacy Policy explains how MOBI & ANU LTD, trading as Movilo, collects, uses, shares and protects personal information when you visit, interact with or make a purchase from movilo.store.

Business: MOBI & ANU LTD
Trading name: Movilo
Company number: 15637047

Registered office:
4 Pinwheel Close
Kingswinford, England
DY6 7NH
United Kingdom

Email: support@movilo.store
Phone: +44 7832 674507

For the purposes of applicable UK data protection law, MOBI & ANU LTD is responsible for the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with Movilo, we may collect information including:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Products purchased or viewed
  • Customer support communications
  • Information submitted through forms on our website
  • IP address
  • Browser and device information
  • Website activity and interactions
  • Cookie and similar technology information
  • Marketing preferences
  • Fraud and security information where appropriate

Payment information is processed through the payment providers made available during checkout.

We do not need to store complete payment card details ourselves where these details are processed directly by our payment providers.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Handle returns and refunds
  • Respond to customer service enquiries
  • Communicate regarding existing orders
  • Prevent fraud and protect the security of our store
  • Operate and improve our website
  • Understand how customers interact with our website
  • Maintain business, accounting and legal records
  • Comply with applicable legal obligations
  • Send marketing communications where permitted
  • Personalise services and advertising where permitted and subject to applicable privacy choices

4. Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

  • Processing is necessary to perform a contract with you, such as processing and delivering your order
  • Processing is necessary to comply with a legal obligation
  • Processing is necessary for our legitimate business interests, provided those interests do not override your rights
  • You have provided consent where consent is required

Where we rely on consent, you may withdraw that consent where applicable.

5. How We Share Personal Information

We may share personal information with service providers that help us operate Movilo, including:

  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Customer support providers
  • Hosting and technology providers
  • Analytics providers
  • Marketing and advertising providers where permitted
  • Fraud prevention and security providers
  • Professional advisers such as accountants or legal advisers where necessary

We may also disclose information when required by law, regulation, legal process or where reasonably necessary to establish, exercise or protect legal rights.

6. Shopify

Our online store is hosted on Shopify.

Shopify provides ecommerce infrastructure and services used to operate our store, including website functionality, checkout, security, analytics and other commerce services.

As part of providing these services, Shopify may process information relating to visitors and customers.

Shopify maintains its own Consumer Privacy Policy, which explains how Shopify processes personal information in connection with its services.

7. Shopify Network Intelligence

Movilo currently uses Shopify services that include Shopify Network Intelligence and Enhanced Services.

Where enabled, Shopify may use certain information relating to customer interactions across eligible Shopify services to provide enhanced features such as analytics, fraud prevention, personalisation, advertising measurement and other commerce services.

Where required by applicable law, these activities are subject to consent and privacy choices.

Customers in the United Kingdom can manage applicable consent preferences through the cookie and privacy controls available on our website.

Customers may also use the Shopify Privacy Portal to learn more about Shopify's processing of personal information and to exercise applicable rights relating to Shopify's processing, including rights to withdraw consent or object where available.

8. Cookies and Similar Technologies

Movilo and our service providers use cookies and similar technologies for purposes including:

  • Operating essential website functions
  • Maintaining shopping cart and checkout functionality
  • Remembering user preferences
  • Website security
  • Measuring website performance
  • Analytics
  • Personalisation
  • Marketing and advertising where permitted

Visitors in the United Kingdom are provided with a cookie banner that allows them to manage applicable cookie and consent preferences.

Where consent is legally required, non-essential processing subject to consent will be controlled according to the choices made through our privacy controls.

You may update applicable privacy preferences using the privacy controls available on our website.

9. Marketing Communications

Where permitted, we may send marketing communications relating to Movilo products, offers or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

You may also contact us at:

support@movilo.store

Withdrawing from marketing communications will not prevent us from sending transactional communications necessary to process an order, provide shipping information, handle returns or respond to customer service requests.

10. International Data Transfers

Some of the service providers used to operate Movilo may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards required under applicable data protection law will be used where necessary.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

  • Fulfil orders
  • Provide customer service
  • Maintain transaction and accounting records
  • Handle disputes and refunds
  • Prevent fraud
  • Meet legal, regulatory and tax obligations

Retention periods may vary depending on the type of information and applicable requirements.

12. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Request restriction of processing
  • Object to certain processing
  • Request portability of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to certain direct marketing activities

To submit a privacy request relating to Movilo, contact:

support@movilo.store

We may need to verify your identity before completing certain requests.

For processing carried out independently by Shopify in connection with Shopify Network Intelligence or Enhanced Services, customers may also use Shopify's official Privacy Portal.

13. Children

Our online store and products are intended for adults.

We do not knowingly seek to collect personal information directly from children for the purpose of selling our products.

14. Security

We use reasonable administrative, organisational and technical measures, together with the security features provided by Shopify and other service providers, to help protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

15. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites that we do not control.

We recommend reviewing the privacy information provided by those third parties before providing personal information.

16. Complaints

If you have concerns about how Movilo handles your personal information, please contact us first:

Email: support@movilo.store
Phone: +44 7832 674507

You may also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technologies, legal requirements or privacy practices.

The latest version will be published on this page with the applicable revision date.

18. Contact Us

For questions about this Privacy Policy or the way Movilo handles personal information, contact:

Movilo
Operated by MOBI & ANU LTD
Company Number: 15637047

4 Pinwheel Close
Kingswinford, England
DY6 7NH
United Kingdom

Email: support@movilo.store
Phone: +44 7832 674507