Shipping policy

At Movilo, we aim to provide a clear and reliable shipping experience for every order.

Shipping Destination

Movilo currently ships within the United Kingdom only.

Orders placed with a delivery address outside the United Kingdom are not currently available for shipping.

Free UK Shipping

We offer free standard shipping on all electric wheelchair orders within the United Kingdom.

Shipping cost: £0.00

There is no minimum order value required for free UK shipping.

Estimated Delivery Time

Orders are typically delivered within 5–7 business days.

Delivery times are estimates and may vary depending on the delivery location, carrier operations, public holidays, severe weather, high-volume periods, or other circumstances outside our reasonable control.

Business days do not normally include weekends or UK public holidays.

Order Processing

Orders are reviewed and prepared for shipment before being handed over to the delivery carrier.

You will receive shipping or tracking information when available after your order has been dispatched.

Order Tracking

Where tracking is available, tracking details will be provided using the contact information supplied with your order.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review your:

  • Full name
  • Street address
  • City
  • Postcode
  • Email address
  • Telephone number

before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at support@movilo.store.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Delivery Delays

Although we aim for delivery within 5–7 business days, occasional delays may occur due to circumstances outside our reasonable control.

If your order is experiencing an unusual delay, please contact Movilo Customer Support and include your order number.

Damaged, Defective or Incorrect Deliveries

Please inspect your order after delivery.

If your order arrives damaged, defective, or you receive an incorrect item, contact us promptly at support@movilo.store.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging where applicable

We will review the issue and provide appropriate instructions.

Returns

Shipping-related returns are subject to our Return & Refund Policy.

Please review that policy for information regarding return eligibility, return shipping costs, damaged or defective products, and refunds.

Contact Us

For questions regarding shipping or delivery:

Movilo
Operated by MOBI & ANU LTD
Company Number: 15637047

4 Pinwheel Close
Kingswinford, England
DY6 7NH
United Kingdom

Email: support@movilo.store
Phone: +44 7832 674507