Return & Refund Policy

At Movilo, we want you to feel confident when purchasing your electric wheelchair. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in its original condition, with all included accessories, manuals, parts, and original packaging.

Items that are damaged, modified, misused, or show excessive signs of use may not be eligible for a return.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

• Your order number
• The name used to place the order
• The reason for the return
• Photos of the product and packaging when applicable

Please contact us before sending any product back.

If your return is accepted, we will provide you with return instructions and the appropriate return destination.

Returns sent without first requesting authorization may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

For damaged, defective, or incorrect items, please contact us before arranging a return so we can review the issue and provide appropriate instructions.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your wheelchair arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible with your order number and clear photographs of the product, packaging, and any visible damage.

We will review the issue and work with you toward an appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges, if applicable, are not refundable unless the return results from a damaged, defective, or incorrect item.

Exchanges

If you would like a different model, please contact us before returning your original purchase. Availability of replacement products may vary.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already shipped.

Questions

If you have questions about a return or refund, please contact Movilo through our Contact Us page before sending your item back.