Shipping Policy

At Movilo, we aim to provide a clear and reliable delivery experience for every order.

Estimated Delivery Time

Orders are typically delivered within 7 business days. Delivery times may vary depending on your location, carrier availability, weather conditions, holidays, and other circumstances outside our control.

The estimated delivery timeframe applicable to your order will depend on the shipping destination.

Order Processing

Orders are reviewed and prepared for shipment before being handed over to the carrier. Once your order has shipped, you will receive tracking information when available.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped. Please allow some time for the carrier's tracking system to update after receiving your tracking details.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur due to carrier disruptions, severe weather, high-volume periods, holidays, or other circumstances outside our control.

If your order is experiencing an unusual delay, please contact us through our Contact Us page.

Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us promptly after delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging so we can review the situation.

Questions About Shipping

If you have questions about an order or delivery, please contact us through our Contact Us page and include your order number when applicable.